Refund & Cancellation Policy

Effective 2026-11-10. Applies to paid placements on fieldservice.clioos.com once they open. Today nothing is on sale. Contact: contact@clioos.com.

1. Click-shortfall guarantee (sponsored slots and exclusives)

If your slot receives fewer than 10 valid clicks in its first 30 days (valid = counted as described on Advertise), We check the count at the end of the first 30 days and email you the result. We then either refund that month's fee promptly after the check, or credit the next month free, whichever you prefer. Reply to that email with your choice; we show the click log. This guarantee covers the first paid month only and is not a guarantee of any number of clicks.

2. Subscriptions: automatic renewal and cancellation

• Sponsored slots, exclusives and price watch are monthly subscriptions that renew automatically on the same day each month, at the price shown when you subscribed (founder prices are held while your subscription continues), until you cancel.
• We email you a receipt each month with a cancellation link, and give 30 days' notice of any price rise.
• To cancel: use the link in any receipt, or email contact@clioos.com from the address you paid with. Cancellation takes effect at the end of the period already paid; your placement stays live until then and is not charged again.
• Outside the guarantee in section 1, partial months are not refunded.

3. Click packs

A click pack is a one-off payment (no renewal). Unused clicks stay valid for 12 months. If no click has been delivered, you can cancel for a full refund if you ask within 7 days of payment. If we have not delivered the clicks you paid for by the end of the 12 months, we credit the undelivered share as extra clicks in a new pack on request made within 7 days after expiry.

4. Annual prepay

Annual prepay is a one-off payment for 12 months and does not renew; we email you 30 days before it ends. The click-shortfall guarantee in section 1 applies to the first 30 days. If we close CrewCost early, we refund the unused months.

5. Founder period

The first 20 vendors get 30 days of sponsorship free, with no card. Nothing is charged at the end unless you choose to subscribe.

6. How refunds are paid

Refunds go back to the original payment method through the payment provider, normally within 5–10 business days of approval. To ask for a refund, email us within 7 days of the payment date. The guarantees in sections 1 and 3 work differently: we check the numbers and email you the options. Payment-provider fees that the provider keeps on a refund are our cost, not yours.

7. Corrections are always free

Fixing a price, term or link, and getting listed, never costs anything and is never a refund matter.